Terms of Use

These Terms of Use apply when you access or use WELCOMEHEΛLTH public pages, articles, search, saved article features, contact and callback forms, service enquiries, care guide support, account access, billing-linked flows, profile workspace features, family dashboard features, documents, and related services.

By using the service, creating an account, submitting an enquiry, requesting a callback, using the care guide, starting a profile workflow, or continuing to use the website, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the service.

Additional written terms, consent language, plan terms, payment terms, or service-specific notices may apply to particular features. If there is a conflict, the more specific terms for that feature apply to that feature.

The service is intended for adults. If you use WELCOMEHEΛLTH on behalf of a family member, senior, caregiver, patient, dependent, organization, or another person, you are responsible for having the authority and consent needed to do so.

You must provide accurate information and keep it reasonably current. We may ask for verification before acting on account, profile, billing, document, care coordination, family dashboard, deletion, correction, or access requests.

WELCOMEHEΛLTH provides preventive-health reading, article discovery, non-urgent service guidance, enquiry and callback routing, account access, profile workspace support, family coordination tools, billing-linked activation support, and operational care coordination features where available.

Articles, care guide responses, service pages, care coordination notes, profile workspace information, reminders, and operational follow-up are for general information and coordination support. They are not medical advice, diagnosis, treatment, medication adjustment, prescription, clinical interpretation, or emergency decision support.

If you have an urgent or emergency situation, contact local emergency services or a qualified healthcare professional immediately. Do not rely on the website, care guide, contact forms, callback requests, email, family dashboard messages, or profile workspace tools for urgent medical needs.

If WELCOMEHEΛLTH helps schedule or coordinate with an external doctor, hospital, lab, nurse, caregiver, pharmacy, diagnostic provider, or other professional, that external provider remains responsible for the clinical or professional service they provide.

You are responsible for keeping your account credentials, OTPs, reset links, device access, and session access secure. Do not share passwords, OTPs, reset links, or account access with anyone who is not authorized to use the account.

You must notify us if you believe your account, family dashboard access, profile workspace access, email address, phone number, or payment-linked access has been compromised or used without permission.

We may limit, suspend, or end access where we believe it is needed to protect users, family records, service integrity, account security, billing integrity, legal requirements, or operational safety.

You agree that you will not misuse the service or interfere with its operation.

• Do not submit false, misleading, unlawful, harmful, abusive, defamatory, infringing, or unauthorized information.
• Do not impersonate another person or claim authority over another person's information unless you have that authority.
• Do not send medical records, urgent health details, OTPs, passwords, payment instrument details, or unnecessary sensitive information through public forms or the care guide unless a specific secure workflow asks for it.
• Do not attempt to access accounts, profile workspaces, family dashboard data, documents, admin tools, systems, APIs, or records that you are not authorized to access.
• Do not scrape, harvest, crawl, copy at scale, resell, republish, or build datasets from the service except where we have given written permission or the law requires access.
• Do not upload malware, probe security controls, bypass access restrictions, overload the service, or interfere with service availability.

The website, articles, summaries, page design, software, logos, graphics, product flows, and other materials are owned by WELCOMEHEΛLTH or its licensors unless another source is identified.

You may use public website content for personal, non-commercial reading and family decision support. You may not copy, modify, distribute, sell, sublicense, remove attribution from, or use the content for commercial purposes without written permission.

Article information may be based on public health literature, third-party sources, or editorial review. It may not be complete, current for every individual circumstance, or suitable for a specific medical decision. Always consult a qualified healthcare professional for medical questions.

The care guide may help with service FAQs, article guidance, account questions, callback routing, and non-urgent follow-up. It may not always understand your situation correctly and should not be used for diagnosis, treatment, medication changes, urgent symptoms, or emergency decisions.

Messages submitted through contact forms, callback requests, profile workflows, family dashboard messages, email, or other communication channels may be reviewed by the team for follow-up, service delivery, safety, billing support, account support, and operational review.

We may contact you using the details you provide where you request contact, consent to follow-up, create an account, begin a profile workflow, request service support, or where communication is needed for account, billing, service, safety, or legal reasons.

Profile workspace, family dashboard, document, care coordination, visit, medication support, caregiver, and related operational records may contain sensitive or healthcare-adjacent information. You must only provide or request access to this information when you have the right authority and consent.

Documents uploaded or shared through the service remain the responsibility of the person or provider who created or supplied them. WELCOMEHEΛLTH does not become the author of a prescription, lab result, discharge summary, clinical opinion, or external provider record because it stores, displays, summarizes, routes, or helps organize that record.

We may restrict, remove, or require verification for profile, family, document, caregiver, or care coordination access where authority is unclear, disputed, withdrawn, or inconsistent with service safety.

Paid services, profile activation, subscriptions, plan changes, renewals, and payment-linked access may be subject to plan-specific and checkout-specific terms shown before payment. You are responsible for reviewing plan, price, billing term, renewal, and cancellation details before paying.

Unless applicable law requires otherwise or WELCOMEHEΛLTH approves a limited exception after review, prepaid fees are non-refundable after payment. Support may review confirmed duplicate charges, technical billing errors, unauthorized or fraudulent charges after review, or refunds required by applicable law.

Payment processing and provider-backed refund handling may be supported by Razorpay. Do not send full payment instrument details through public forms, care guide messages, email, or family dashboard messages.

The service may link to or coordinate with third-party websites, hospitals, doctors, labs, pharmacies, payment providers, caregivers, email providers, infrastructure providers, or other service providers.

Third-party services may have their own terms, privacy notices, fees, clinical standards, availability, security practices, and support processes. WELCOMEHEΛLTH is not responsible for third-party websites or for clinical or professional services provided by external providers.

The Privacy Policy explains how WELCOMEHEΛLTH handles personal data, service provider sharing, public analytics, retention, and privacy requests.

Do not use the service to submit another person's information unless you have the authority and consent needed to do so. Privacy, access, correction, deletion, consent-withdrawal, and grievance requests may require verification before action is taken.

We may update, change, pause, restrict, replace, or discontinue parts of the service. We may also update these Terms from time to time. The updated Terms apply when posted, unless a different effective date is stated.

The service may be unavailable because of maintenance, operational issues, third-party outages, internet problems, security events, product changes, or other causes. We do not promise uninterrupted or error-free access.

The service is provided for general information, service coordination, account support, and operational follow-up. To the fullest extent permitted by applicable law, WELCOMEHEΛLTH provides the service without warranties that it will be uninterrupted, error-free, complete, current for every circumstance, or suitable for a specific medical, clinical, legal, financial, tax, or emergency decision.

Nothing in these Terms limits rights that cannot legally be limited. Where liability cannot be excluded, it is limited to the extent permitted by applicable law.

You agree to use reasonable care when relying on the service and to seek qualified professional advice where your situation requires medical, clinical, legal, financial, tax, or emergency judgment.

For questions about these Terms, contact WELCOMEHEΛLTH using the details below. Do not include medical records, payment instrument details, passwords, OTPs, reset links, or unnecessary health details in the first message.